While Johnson County drivers continue to grapple with long lines at local driver’s license stations this summer, the Kansas Department of Revenue has temporarily expanded hours to accommodate built up demand from customers.
Besides that, the department of revenue is also looking for a better online check-in system — the source of many customers’ frustrations, said Rachel Whitten, director of public relations for the department.
“Effective today, we are moving to end our relationship with QFlow and will replace them with a more effective line management system that better meets our expectations and those of the people it serves,” said Governor Jeff Colyer in an announcement Friday, July 20. “I look forward to getting a new system in place quickly that will offer Kansas credential holders a more effective way to get into offices across the state.”
Whitten said “there have been so many issues” with the current online check-in system, which is still in use until the department finds a new vendor to “provide a better queuing system.” She added that KDR is “going to be moving to another system soon,” although a timeline for that transition isn’t confirmed yet.
“In the meantime, people should check in online and then get to the office as soon as possible,” Whitten said. “That will be their best bet for getting into the offices.”
Through Aug. 20, the offices in Olathe and Mission will be open weekdays at 7 a.m. and close at 5:45 p.m. — staying open an additional hour from normal business hours. KDR has opened those two offices on Mondays as well.
“These are completely new hours, and it’s extended beyond normal business hours to try to alleviate the traffic that’s been backing up Johnson County driver’s license offices,” Whitten said. “We are still evaluating what’s going to happen after Labor Day with the hours and trying to figure out what’s going to work best for the customers.”
Saturday hours will stay the same, from 7:30 to 11:15 a.m.
The Johnson County driver license offices, especially in Mission and Olathe, have been reaching capacity by the time residents check in at the office — even if they checked in online first.
“That’s why a lot of people are frustrated — because they weren’t able to get served, even though they were checked in online — because it’s a two-step check-in process,” Whitten said. “They couldn’t complete the check-in because the office is filled to capacity.”
Until the Kansas Department of Revenue kills the old online check-in system and implements a new one, residents should still use it, Whitten said. Otherwise, they only check in as a walk-in customer who gets queued after all of the customers who checked in online before arrival.
“You’re in a better position if you check in online and then go to the office [right away],” she said.
KDR is also arranging a temporary setup at the new tax office in the Rosana Square shopping center at 7600 W. 119th St. Suite A in Overland Park. That space should be available in the next two weeks.